Monthly archive July, 2013
When external facing employees blunder, it costs a lot more

When external facing employees blunder, it costs a lot more

Yesterday I had to book a cab to go to Hazrat Nizammudin Railway station, so I Googled for ‘Easy Cabs’ to get a number from my mobile. On my screen I saw a number (later I would come to know that it was India Taxi service’s customer care number) and dialed it (See image below)....
Pay money for reading news? No Sire!

Pay money for reading news? No Sire!

Recently many reports have been published claiming that that more and more people have started to pay for digital news. The most recent report being Reuters Institute’s study, which showed that twice as many users were willing to pay for digital news as compared to last year (To read or download Reuters Institute’s Digital News...
Linkedin will shut out all old-world job sites

Linkedin will shut out all old-world job sites

Today, if I were asked to become the CEO of any jobs site, I would refuse the offer. It is a bad time to be one. Those that are already on the job, will be looking for a way out – the old-world job site business, the business of resume arbitrage is all but over....